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Application Support Analyst

Job Title: Application Support Analyst
Contract Type: Permanent
Location: Enfield Town
Start Date: ASAP
Reference: WG388
Job Published: November 04, 2019 12:20

Job Description

We have an opportunity for an Application Support Analyst in Enfield to work within the Wates Property Services Application Support Team providing support on our ERP system. This is a great development opportunity to see the full breadth of service delivery within a successful and growing organisation, and will provide excellent opportunity for individuals to grow and develop their professional skills and careers.


Key Accountabilities include:


Provide day to day support across our ERP system that covers Finance, HR, and Payroll modules. These modules are all used for business critical functions for our Wates Property Services business unit.
Analysis on commonly raised support issues, identifying patterns and proposing improvement
Adhere to defined policies and procedures to ensure integrity of system access is maintained
Ensure that the Business Application version used is both compatible within the user population as well as within supplier support.
Provide support to, and manage annual major upgrades of our ERP system
Provide support to our Project delivery function such as design reviews, system testing, and handover of new developments to our Application Support Team.

We are looking for an Application Support Analyst with ERP systems experience, preferably having worked for a medium or large organisation with experience of following clearly defined processes. We are interested in intelligent, thoughtful individuals who can demonstrate how they would approach and tackle the job role.


To be successful you will be an effective communicator at all levels with the ability to develop good working relationships within the business and with suppliers. As an Application Support Analyst, you will be process orientated with good attention to detail and be able to produce clear and concise documentation.


This is a fantastic role for an ambitious Application Support Analyst who is looking for an opportunity to develop within an evolving organisation.


A bit about us:


Wates Group was established in 1897 and it is now one of the largest, most successful family-owned private construction, development and property services companies in the UK.


We employ around 4,000 people, working with a diverse range of clients and partners from across the public and private sectors. Our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow.


We offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. Learning and development activity is aligned with our business priorities and in 2018 we invested c.£1.5m in 6,546 training and e-learning days.


As a responsible and inclusive employer, we are committed to equality and proud to have been recognised for this through a range of accolades including gold accreditations with both Investors in People and C2E (Committed to Equality).


Our In-house Recruitment Team embrace diversity and are focused on finding the best people to join us here at Wates. Apply today and one of our team will be in contact. 

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