The Queens Hotel Cheltenham is one of the first purpose-built hotels in Europe. The hotel was declared then, as now, as ‘one of the noblest buildings of its kind in Europe’.
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing MGallery is choosing to live and experience Stories that Stay. Queens Hotel was opened on the 21st of July 1838, named in honour of Queen Victoria whose coronation fell in the same year.
Our Mission is to provide Stories that Stay and creating lasting connections to our guests.
Our culture runs on pride, we are proud of our heritage and we are passionate about what we do!
• Competitive salary
• Worldwide Accor team member benefit programme
• F&B Discount at any Accor Hotel Worldwide
• Free meals on duty and uniforms provided
• Team member recognition events throughout the year
• Team member of the month incentive
• Apprenticeships available
• Attractive Eurostar Discounts
Our Ideal Candidate
Always delivering exceptional quality and standards. You’ll have a passion for delivering memorable moments through your service, as well as leading and motivating your team.
You’ll be well attentive, well organised and display high levels of customer service standards. You will display your enthusiasm by delivering on our mission, as well as actively assisting with the smooth operations of the food and beverage department. You will be required to:
·To ensure that the department creates a professional impression to customers and team members.
·To ensure customers are service in accordance with company procedures and standards.
·To ensure actions on reports are implemented to achieve positive and consistent results.
·To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
·To be aware of budgeted and actual departmental targets. This to include sales, gross profits (liquor), stocks, average spends and departmental profits.
·To assist with the control of and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels, using company productivity ratios and payroll management where this forms part of your responsibility.
·To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
As our Bar Supervisor you will be 'front line' delivering on our ‘Stories that Stay’. You will be an exceptional team player, with the ability to support your team in order to exceed our guest expectations. A complete perfectionist in customer service, whilst ensuring full compliance with our excellent food hygiene, as well as health and safety standards.
Contact: Carol Wright
Job ID: 88762309