Business Improvement Manager
Fundamental to living our core values is having great people in our business. That's why we believe that Amey is only as great as the people we employ. We place great value on our people and the contribution they make to our business, that’s why we aim to offer a competitive benefits package to all of our employees. Working for Amey you will receive a competitive salary and will be able to join our contributory pension scheme. In addition you will be entitled to Company sponsored life assurance and a generous holiday entitlement. You will also be invited to join Amey Choices which offers a range of flexible benefit options and offers additional benefits available throughout the year. Amey is an equal opportunities employer.
What is the purpose of this role?
The Business Improvement function helps people across all parts of Amey to deliver sustainable change. It provides training and coaching to increase skill levels, the tools and infrastructure needed to support structured continuous improvement, and direct support to delivery teams on the most challenging improvement projects and programmes. Working with the business, it helps Amey to achieve its objectives and grow.
identifying, designing and delivering business transformation initiatives aligned to the business strategy, enabling the business to meet the goal of delivering our services safely and on time
providing business support to all functions including HR services, IT support, compliance and general business administration
A dynamic and varied role pivotal to the success of the business
What will this role involve?
May operate as part of a Group-wide function, a divisional or functional team, or a contract team. In all cases, regular rotation across different parts of Amey is desirable to broaden experience, and transfer knowledge, skills, and good practice. Enabling change Increasing the number of people in Amey with the skills and capabilities to deliver change through the delivery of a range of business improvement training products, including supporting the secondment of high potential individuals into the business improvement team, and the transfer of skills through delivery of improvement projects. Promoting a culture of continuous improvement through engagement with business leaders and staff at all levels and the provision of the infrastructure needed to enable innovation across the business. Delivering improvement Supporting the prioritisation of improvement effort by developing, reviewing and analysing Amey KPIs, contract and functional performance management frameworks and other management information, and undertaking diagnostic and benchmarking exercises to support decision-making. Developing, delivering and/or supporting the delivery of strategic improvement projects, change programmes, mobilisation and integration exercises, and innovation. Transferring knowledge Developing and implementing the company’s management system, ameyINTEGRATES, and ensuring that it supports work winning and operational improvement. Facilitating and enabling communities of practice to identify and share improvement opportunities and provide essential input into work winning.
Design, lead and manage Business Transformation activities.
Project manage the resultant initiatives across the organisation, including IT developments, people initiatives to drive enhanced business performance.
Lead business process improvement throughout the business, from the formulation of ideas through to implementation, including the provision of documentation, training, and ongoing support. Act as ‘centre of excellence’ for process improvement.
Lead, plan and manage project resources to ensure effective performance against plan
Source and analyse a wide range of data to meet the business needs of the directors and management team.
Understand and utilise external stakeholders concerned with business support.
Provide crucial support to the directors of the business on a wide range of projects.
Provide support to other functions as required.
Build stakeholder relationships to understand the diverse impact of business change.
What are we looking for?
‘A’ level education or equivalent Degree level or equivalent qualification preferred Change management Structured problem solving Analysis and reporting Numeracy and literacy Has delivered improvement projects and/or worked within improvement programme teams Ideally has gained management experience within a relevant sector Has participated in organisational change Lean practitioner (or Six Sigma green belt or equivalent) DMAIC cycle Stakeholder management Amey Improvement Model (AIM) including root cause problem solving Project management Facilitation of groups of managers and junior staff Process and value stream mapping and improvement Basic data analysis Maturity assessment and action planning IOSH managing safety IOSH working safely Environmental awareness Tool Box talk Personal highways safety Medicals – other Site management safety Encouraging Innovation and Managing Change The Business Improvement Manager will challenge existing processes, introducing new approaches to improve the quality and efficiency and effectiveness of processes, actively encouraging and supporting creativity in the contract and project improvement team members. Working Together The Business Improvement Manager will be able to develop effective relationships with key stakeholders through consultation, advice, facilitation of discussion and resolution of conflict. Working and consulting with internal stakeholders in a constructive and helpful way, offering advice as appropriate to achieve improvement and project milestones and deliverables. This will involve developing relationships with stakeholders to establish trust, credibility and respect. Achieving and Improving The Business Improvement Manager will be able to effectively deploy process improvement tools and techniques and use the relevant tools available to schedule, plan, track and correct process performance. The Business Improvement Manager will understand how to obtain and ensure quality results to achieve total customer satisfaction, where appropriate challenging accepted practices. Learning from experience and regularly monitoring outcomes and acting on feedback. Communicating Effectively The Business Improvement Manager will be able to communicate effectively in writing and orally, having the ability to translate complex information including Client requirements to provide information in a way that is accessible and easily understood. The Business Improvement Manager may need to influence and persuade stakeholders/customers to accept a particular way forward, sometimes dealing with resistance to the proposals. Leading and Managing Others The Business Improvement Manager will be able to direct, manage and motivate the improvement and project teams, setting achievable objectives and taking responsibility for making decisions and for providing constructive feedback. The Business Improvement Manager will have the ability to plan and manage the deployment of resources to meet improvement objectives. The Business Improvement Manager will understand and know how to share information effectively and delegate where appropriate.
Educated to degree level (or similar) with a minimum of 3 years business-based experience
Change qualification e.g. PRINCE2, APMP
Management qualification e.g. Lean/Six Sigma
What makes this role unique?
You will be responsible for developing and supporting improvement projects and programmes that are aligned with the overall Amey business strategy. You will typically manage one large project or a small number of simultaneous projects – impacting on circa 100-1000 people
Experience of managing teams with a broad set of responsibilities
Experience of working with internal and external stakeholders at all levels
Track record of successfully managing business change within fast-paced environments
Ability to manage competing priorities
Exemplary organisational skills
Strong analytical skills, gained through extensive Microsoft Excel use
Experience in FM or similar field