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Business Support Manager

Job Title: Business Support Manager
Contract Type: Permanent
Location: Didcot
Start Date: ASAP
Reference: SS25334
Job Published: July 25, 2018 12:41

Job Description

The Business Support Manager will be responsible providing support to the Interserve management team on a daily basis. 
They will be required to ensure all business processes are delivered on time and to a high standard, and will be required to interact with the client on a daily basis. This role will be crucial in the management of invoice queries to ensure that invoices are paid in a timely manner to avoid any disputes that could affect the day to day operation of the account. 
The individual will manage the onsite payroll process managing the labour work books to ensure that individuals are paid as per their hours worked and that work time is allocated correctly to the task orders managed under the contract. 
The individual will respond to Cemar Queries, raise early warnings and general communications as required working to NEC3 contract management procedures. This role is an integral part of the Interserve team on site.
Supporting in the raising and processing supply chain purchase orders and related paperwork for all Service lines as required.
Retrieving and analysing  information to support the build up of the Application For Payment (AFP)
Deal with supplier queries
Respond to Cemar queries on behalf of Interserve raising early warnings, compensation events and general communications.
Present the AFP on a monthly basis to the Client supported by the Facilities Manager.
Collate and publish the KPI scores
Manage the Labour workbooks on a weekly basis.
Deal with payroll queries
Control all credit card purchases/ review off site management costs being allocated to the site.
General administration for the account to support the helpdesk/administrative Maintenance support and any other admin support as directed by the Site FM Manager.
Ensure that front of house services are provided in line with customer expectations, including provision of a pleasant, friendly welcome for visitors and staff and management of visitors in compliance with site security regulations.
Completion of HR metric return on a monthly basis.
To conduct any reasonable task as requested by a member of the Interserve management team. 
CIMA/ACCA part qualified or relevant experience in financial role
Fluent in use of MS Office applications, essentially Excel
Proven track record of good customer Service dealing with day to day queries
Proven track record of working within a finance environment
Evidence of numerical and financial aptitude
Flexibility - Successfully adapts to changing demands and conditions
Action Orientation – Demonstrates a readiness to make decisions, take the initiative and originate action
Quality Orientation – Shows awareness of goals and standards. Follows through to ensure that high quality and productivity standards met.
Nec3 contract knowledge preferable
Behavioural Competencies:

Good interpersonal skills with the client/customers and the teams
Highly organised
To conduct themselves in a professional and respectful manner towards line managers, colleagues, client and any other relevant stakeholdersA high level of focus on the achievement of targeted results, service delivery standards and task priority management
To appreciate the importance of the requirements of Health & Safety and associated legislation
Able to deliver under pressure
Excellent working knowledge of Excel
Work in accordance to the Interserve SustainAbilities Charter
Flexibility in line with the needs of the business 


Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.6 billion and a workforce of 80,000 people worldwide. 

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