Care Services Customer Partner
Job reference: 100801BRClose
Location: Wakefield, Kirkgate Function area: Care Service
Shift pattern: Full-time Contract type: Permanent
Hours per week: Over 35 hours per week
The importance of your role
This is a critical role within Care Services that will provide a single point of contact for care home customers ensuring excellent customer care is provided at all times, whilst leading the operational running of the Care Services pharmacy. This role offers a wide degree of autonomy and the chance to develop for future leadership opportunities.
What you’ll be doing day to day
Your priorities will be planning the Care Services workload to ensure that, operationally, you can deliver the very best service possible. You will also work in partnership with a local network of around 40 care homes as well as store teams and GP surgeries to enable delivery of outstanding care to enable retention of existing and growth of new customers.
You’ll be the first point of contact for any issues raised by care homes and you’ll need the ability to resolve these queries as they arise in a timely manner.
You’ll be required to lead and plan the day to day running of the Care Services pharmacy and you’ll spend time supporting dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
You’ll also work with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
How will you do it?
You’ll be an excellent communicator; building relationships and networking is second nature to you.
You’ll be great at problem solving with a keen focus on getting it right for your customers.
Working to targets, your time management skills will be second to none as you’ll be skilled in planning and prioritising workloads.
What you’ll need to have
You’ll need to be a Pharmacy Technician with a minimum of NVQ2 in Pharmaceutical Science (or equivalent) - NVQ3 preferred but not essential.
Ideally you’ll hold a full driving licence as you’ll be expected to visit the Care Homes you’re supporting.