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Case Coordinator

Job Title: Case Coordinator
Contract Type: Permanent
Location: Basingstoke
Start Date: ASAP
Reference: 0513
Job Published: February 13, 2019 11:18

Job Description

Job Purpose

Proactively manage the rehabilitation of service users to support the overall objective to reduce reoffending across the Community Rehabilitation Company (CRC). Ensure the contract objectives and sentence of the court are delivered through the Interchange Operating Model, including group induction, assessment, management of risk, supervision planning, commissioning and delivery of interventions, including accredited programmes where appropriate. Demonstrate a personalised approach, with a focus on enablers and strengths of the individual. 

Key Responsibilities

Proactively engage with service users with the aim of sustained rehabilitation
Manage a caseload of the less complex/lower risk cases based on evidence-informed assessment/s, including Risk of Serious Recidivism (RSR) score
Demonstrate and provide evidence of understanding protected characteristics and working to meet specific requirements
Monitor service user progress for the duration made by the court
Perform specialist elements of posts on request, e.g., delivery of programmes (accredited/non accredited) and specialist support
Comply with, and contribute to, children and adult safeguarding duties, promoting the welfare of children and adults and alerting relevant colleagues and stakeholders should any risk be identified
Demonstrate collaborative working within the Flex Team; sharing practice and skills, promoting a team ethos
Proactively responsible for developing and maintaining relationships and networks to ensure appropriate support and engagement with service users
Actively manage risk and take responsibility for recognising when risks need to be escalated and action taken
Responsible for recording and record keeping in line with company policy and procedures
Perform other duties commensurate with the post as from time to time may be determined by the line manager, Director or above
Operational Planning and Management

Ensure that all case management activities will be undertaken in line with rehabilitation goals, enhancing consistency in delivery of the sentence/contract compliance
Contribute and supply information for the court as required, e.g., breach or not guilty plea
Responsible for motivating and monitoring the service users’ progress through the Interchange Modules and the elements of their support package
Demonstrate Skills for Effective Engagement, Development and Supervision (SEEDS) in day-to-day practice
Work flexible hours within the remit of personal contracts or agreed variations, subject to exigencies of the service
Delivery of Programmes

Delivery of the Interchange Model (including the six core modules) as follows:

Interact (Assess-sentence plan-implement-review and evaluate-enforcement and referral)
Deliver/co-deliver individual and/or group induction; explain (i) the Interchange Model (ii) expectations of sentence and possible consequences of non-compliance; support service user self-assessment
Conduct strengths-based assessment linked to co-development and review of the sentence plan
Plan and commission services to enable change
Maintain clear and timely record-keeping on the Case Management System
Access as appropriate the Directory of Services aligned with personalised budgets
Monitor progress through Record of Achievement
Where necessary commence prompt enforcement action
Intervene (Interventions used to support change and deliver the sentence)
Refer and signpost service users to relevant supplier in the Directory of Services aligned to a personalised budget
Identify and utilise relevant services for protected characteristic groups
Identify interventions that promote change and personal development
Integrate (Activities designed to engage offenders with their community and access its resources)
Understand, engage with and influence local community partnerships for the benefit of service users and local communities
Optimise Networks towards sustained rehabilitation
Participate in multi-agency forums
Delivery of Accredited and Non-Accredited Programmes
Deliver accredited programmes to meet Correctional Services Accreditation and Advisory Panel (CSAAP) requirements
Deliver/co-deliver non-accredited programmes
Motivate service users to engage, comply with and complete accredited programmes and other group work
Finance and Commercial

Manage the service user budget when developing service users’ personal rehabilitation plan
Ensure performance metrics are achieved through the recording of information in a timely manner, in line with practice guidance and through working as a member of the Flex team to proactively understand and ensure that performance and quality standards are met
Decision Making

Use professional judgement whilst exercising all case management duties and assessing and managing risk, escalating appropriately, with auditable evidence in place

Foster a positive working relationship with local partnerships, suppliers of interventions and other community resources
Provide agencies with relevant service user information where appropriate, including sentence details, risk, and arrangements for addressing non-compliance
Collaborate with others to resolve problems and improve ways of working
Collaborate with the National Probation Service where appropriate
Undertake peer review as part of quality assurance QA role
Build an effective working relationship with the service user, adopting a strengths-based approach
Build an effective working relationship as a member of the Flex Team, with Treatment managers and other colleagues
Equality and Diversity

Participate and engage in equality and diversity training, reflecting learning in working practices
Work to eliminate discrimination, harassment and victimisation
Ensure best practice and company policies and procedures are followed to achieve contract requirements
 Quality/Health and Safety/Environment

Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities, as set out in these documents
Attend all QSHE mandatory training as requested
Ensure compliance with Health and Safety (H&S) policy and procedures, taking reasonable care for own health and safety and that of others, who may reasonably expect to be affected by your action or inaction
Where relevant, use recognised incident reporting processes to escalate risks, as stated in the H&S policy and arrangements
Policies and Procedures

Be actively aware and follow all company policies, procedures and personal responsibilities as set out in these documents
Be aware and follow any legal obligations as required for the post
Person Specification


Commitment to undertake VQ3 Diploma in Probation Practice or equivalent
GCSE’s English and Maths at grade C or equivalent
Working with individuals with challenging behaviour
Ability to enforce standards and procedures
Knowledge of the Criminal Justice System
Commitment to reflective learning

Two ‘A’ Level qualifications (C or above) or equivalent
Working/volunteering in the Criminal Justice System
Understanding the importance of performance and quality in practice
Core Competencies (aligned with the National Occupational Standards – Justice)

Contribute to the development of a culture in which people are respected and valued as individuals
Enable individuals to identify factors which affect their safety, well-being and social inclusion
Obtain information, analysis and decision-making
Delivering Results
Values and Behaviours

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