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Communications Advisor

Job Title: Communications Advisor
Contract Type: Permanent
Location: Cardiff
Start Date: ASAP
Reference: 0923
Job Published: February 13, 2019 11:25

Job Description

Position Overview

To provide a professional, welcoming, courteous and polite Reception/ Switchboard Service in accordance with approved client procedures and workplace standards.  To act as local interface between client and onsite staff. To be able to communicate fully in both Welsh and English language.


Delivering first point of contact customer satisfaction
Managing presentation of reception areas
Visitor handling, ensuring all visitors sign in and out and are issued with the correct badges and passes for the duration of their visit
Bringing to the attention of all visitors the standard instructions regarding fire procedures
Maintain a log of all visitors for the benefit of security and evacuation procedures
Controlling entry to the car park and the allocation of vacant spaces ensuring all vehicles are parked safely and not causing obstruction
Be aware of the business continuity plan for the part of the business you work in
What we are looking for


Fluent in the medium of Welsh & English
To answer and connect external and internal calls as quickly and effectively as possible using specified bi-lingual greeting at all times.
High level of customer care skills
Efficient and courteous manner
Polite and effective two way communicator
Able to manage difficult customers
Previous experience of providing reception services in a commercial building environment
To take details of telephone faults and arrange all necessary repairs
Professional handling of security entrance requirements
Incident control knowledge
Able to handle and manage queries and messages from visitors, in a timely, efficient, friendly and helpful manner
Able to provide directions and other relevant information for all visitors enquiring at reception
Customer service focussed approach
Continuously pursue high standards, embrace change, recognise improvement opportunities, and learn from experience
Comply with recognised procedures and systems, and strive to deliver the best quality possible.
Be able to demonstrate an understanding and undertake training to be able to advise on all site building plans
Able to answer, understand and redirect callers to the correct staff
Group Company:
Support Services
Interserve is one of the world’s foremost support services and construction companies. Everything we do is shaped by our core values. We are a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. Headquartered in the UK and FTSE listed, we have gross revenues of £3.3 billion and a workforce of circa 75,000 people worldwide.

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