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Customer Service Assistant - Apprentice

Job Title: Customer Service Assistant - Apprentice
Contract Type: Permanent
Location: Edinburgh
Industry:
Salary: 21268-29574
Start Date: ASAP
Reference: VT022
Job Published: April 23, 2019 12:00

Job Description

CSA Apprentice - Edinburgh
Job Title : On Board Customer Service Assistant Location : Edinburgh
Salary : £21,268 Per Annum Close Date : 30-Apr-2019
Employment Type : Full or Part time : Full Time
Joining Virgin Trains means making a new group of friends. It means working for a brand that believes in you. It means gaining new skills, knowledge, and experience that will take you to bigger and better things in life. Joining Virgin Trains means a career where your only limitation is your own imagination.
 
Our 13 month apprenticeship in Customer Experience & Hospitality is ideal for anyone wanting to work on the railway or service industries. You will receive top-notch training and development at the Virgin Trains Talent Academy, work on our frontline, analyse our customer experience standards, take part in confidence and team-building activities, give presentations, and receive frequent mentoring. You'll understand what it means to deliver a service against Virgin's standards assisting customers on board. You'll need to be agile - no two days are ever the same.
 
So if you're looking for a change of career, or if you're not sure about university, or if you just like to learn while you work- this is for you. Graduating with your class in 13 months could mean an offer of permanent employment with Virgin Trains West Coast, and eligibility to join the Institute of Customer Service as a professional member. Other benefits include:
 
Access to experienced customer service, leadership, and development professionals.
A whopping 290 hours of development.
Friends and colleagues who'll be with you for life.
Discounted rail travel.
Career progression.
Starting salary of £21,268 Per Annum, rising to Circa £29,574 Per Annum after graduation.
At Virgin Trains, we value the differences that make each of us unique! Virgin Trains prides itself on employing people from diverse backgrounds, race, religion, age, gender and sexual orientation.
 
Everyone who joins Virgin Trains becomes part of our #VirginFamily. We're committed to ensuring that Virgin Trains is inclusive, a place where people are encouraged to be who they really are, not a corporate version of themselves. A place where differences are welcomed, recognised, accepted and put to good use!
 
Please upload your CV as part of your application