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Customer Care Adviser

Job Title: Customer Care Adviser
Contract Type: Permanent
Location: Newcastle upon Tyne
Start Date: ASAP
Reference: G317
Job Published: May 06, 2019 10:06

Job Description

Customer Care Advisor
Date: 04-May-2019

Location: Newcastle Upon Tyne, GB, NE12 8BU

Company: Greggs Plc

Vacancy Details

Full time, Permanent position

Join the Family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful. 


We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.



Job Description

Acting as 1st point of contact for customer queries
Maintaining and monitoring the Customer Care system
Responding to customer queries, including complaints, in an appropriate manner both verbally and in writing, including composing suitable responses to resolve issues
Providing detailed reports on the Customer Complaint activity
Carrying out other general administration tasks as required
Escalating trend information appropriately
Shift Pattern and Contracted Hours

35 hours per week working 5 out of 7 days with rotating day shift patterns between the hours of 7:00am and 7:00pm.


Previous experience of complaints resolution is desirable
Previous experience of working with a Team
Outstanding Customer Service skills
Excellent communication skills both written and verbal
Professional and polite telephone manner
Excellent Interpersonal skills
Computer literate – with good knowledge of Excel, Word and PowerPoint
Ability to work under pressure, and to manage deadlines effectively
Capable of delivering a creative solution to problem solving

Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
Your holiday entitlement starts with 21 days, in addition to Bank Holidays, which increases with service up to a maximum of 30 days after 25 years’ service (pro-rata for part time)
After 6 months service you may be eligible  for our profit share scheme
You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump-sum payment equal to one year’s salary
You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
Other benefits include

Share Save and Share Incentive Schemes
Employee Assistance Programme
Healthcare Plans
Cycle to Work Scheme
Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can made your application as quick and as smooth as possible.

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