Do you have impeccable communication skills, a can-do attitude and a passion for customer experience?
Here at Virgin Active, we pride ourselves on our innovations, heartfelt service and vision to be the World’s Most Loved Exercise Brand. We know customer experience is an important part of this, and right now we’re looking for an enthusiastic & motivated Customer Experience & Sales Trainer to join the team.
Reporting into the Customer Experience & Intelligence Director, the main responsibilities of the Customer Experience & Sales Trainer will be:
Creating, implementing & delivering training programmes, driving customer experience
Creation & implementation of an engaging and exciting monthly training calendar for the in-house team
Working closely with the Head of Central Sales, Quality Assurance Officer and Team Leaders to ensure a proactive and relevant training programme is delivered
Ensure consistently engaging delivery of all training
Produce training feedback for delegates and make recommendations where applicable
Make recommendations regarding coaching as a follow-on at club level
This is a full time temporary role, working 40 hours a week on a 12 month fixed term contract, based in our Barbican Support Office.
What we can’t live without:
Friendly & approachable, we’re looking for someone with excellent people skills, a flexible attitude and a real understanding of what great customer experience looks like.
To be successful as a Customer Experience & Sales Trainer, you’ll have/be:
Exceptional communication skills at all levels, across written and verbal skills
Impeccable attention to detail with strong planning & organisational skills
Great time management and a self-starter attitude
Able to work well within a team, and on your own
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. You’ll have a dedicated Manager and a supportive wider team to really set you up for success.
Also, to reward your hard work you’ll get:
Complimentary VA health club membership for you & a buddy!
Discount on loads of Virgin products & services.
33 days holiday (including bank holidays)
Birthday bonus day off (in addition to your annual leave)
Health & dental care