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Customer Resolutions Centre Team Leader

Job Title: Customer Resolutions Centre Team Leader
Contract Type: Permanent
Location: Birmingham
Start Date: ASAP
Reference: VT024
Job Published: April 23, 2019 12:12

Job Description

Customer Resolutions Centre Team Leader
Job Title : Customer Relations Team Location : Birmingham City Centre
Salary : £32,362.00 per annum + company benefits Close Date : 02-May-2019
Employment Type : Permanent Full or Part time : Full Time
Have you ever wanted to be part of our RED HOT Customer Resolutions Centre?
We are looking for delightfully surprising full-time Customer Resolutions Team Leader. You will be working to an exceptionally high standard with challenging goals and deadlines in an ever-changing environment.
The successful candidate will be responsible for identifying, growing and nurturing talent within the Customer Resolutions Adviser population - supporting and driving forward successful individual performance by utilising effective coaching techniques and development tools that will in turn unlock an individual's optimum potential.
Teamwork is everything - we want true team leaders who can be both flexible and adaptable and want to help our Customer Resolutions Centre become a 'Centre of Excellence'. Making our customers lives easier is your key priority. Your aim is to connect with every customer and go beyond their expectations by resolving their need to contact us at that very first touch. Knowing how to put the customer at the heart of everything you do is what this role is all about - creating amazing every minute of every day.
At Virgin Trains, we value the differences that make each of us unique! Virgin Trains prides itself on employing people from diverse backgrounds, race, religion, age, gender and sexual orientation.
Everyone who joins Virgin Trains becomes part of our #VirginFamily. We're committed to ensuring that Virgin Trains is inclusive, a place where people are encouraged to be who they really are, not a corporate version of themselves. A place where differences are welcomed, recognised, accepted and put to good use!