CUSTOMER SERVICE ADVISOR
Preston (Recycling Park)
HOME CAREERS VACANCIES CUSTOMER SERVICE ADVISOR
Who we are:
We’re a triple Queen’s Award-winning commercial recycler with over forty years’ experience in the recycling and waste management industry. Our commercial services support our social welfare charity, which helps vulnerable people to work their way back to independent living.
As an industry leader, we pride ourselves on the quality service, efficiency and innovation at the heart of all our departments. We aim to deliver innovative solutions and big savings to our customers while maintaining our community focus and family business feel.
Duties and Responsibilities:
Complete all relevant documentation accurately
First point of contact for telephone enquiries
Issuing ‘Certificates of Destruction’ to customers
Outbound telephone calls to customers to arrange car collections
Data entry using Excel and bespoke web based software
Any other duties as reasonable requested
Minimum level GCSE/ GCE Grade A- C Maths and English, or Level 2 Maths and English Functional Skills desirable
Level 2 NVQ Business Administration or relevant industry qualification desirable but not essential.
Skills and Knowledge:
Good attention to detail
Good level of communication skills both face to face, over the phone and in writing.
Excellent customer service skills
Ability to use IT systems, particularly Microsoft Excel, for accessing and inputting information.
Ability and willingness to respond positively and effectively to change
Experience within Administration or Customer Service is desirable
Personal Competencies and Qualities:
Adaptability and flexibility is essential
Proven ability to multitask and learn new tasks quickly
Able to cope with the duties and responsibilities for the post and the associated working environment
Real work experience with full training
Health Care Cash Plan Scheme (after qualifying period)
FairQuid Credit Union Savings and Loan Scheme (after qualifying period)
Employee Wellbeing initiatives
Employee reward scheme
Discounted tickets to tourist attractions
Staff family events
On site Gym
Excellent progression opportunities
Cycle to work
Salary Sacrifice Lease Car Scheme
To Apply: Please send your CV and cover letter to jobs@ recyclinglives.com
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age