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Customer Service Assistant

Job Title: Customer Service Assistant
Contract Type: Permanent
Location: Leatherhead
Start Date: ASAP
Reference: WG351
Job Published: August 08, 2019 10:28

Job Description

We have a fantastic opportunity for an experienced Customer Service Assistant/ Receptionist (CSA’s) to join the team out of our Head Office in Leatherhead, in creating a sustainable first class provision of services to Wates on a full time basis.  


To be successful in this role, you will be responsible in setting high standards for both the visual image of all areas within the office and the services delivered to them, along with maintaining a visible presence & main point of contact at all times.


Your Key Accountabilities will include:


Act as the first point of contact for the general public and all levels of staff, including external contractors, suppliers and VIP visitors either face to face or by telephone.     

Management of visitor booking system. Ensuring all meeting room are clean, tidy and maintained throughout the day.

Assist in maintaining the security of the site, through monitoring staff access and validation of visitors and contractors, along with checking staff car parking  

Assisting the team in maintaining and updating records, files and logbooks including Lost Property, Restricted key lists and transport delivery and collection information where required           

We are looking for you to already have NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential) with an additional certification in office management a plus.


Already working in a similar role, you will have a professional attitude and appearance and be able to think on your feet when faced with various situations. You will have Solid written and verbal communication, coupled with excellent organisational skills, and able to use MS office proficiently and have hands on experience with office equipment such as Printers and video conferencing facilities.


A bit about us:


Wates is one of the largest and most successful family-owned private construction, development and property services companies in the UK.


As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers.


Our company values of integrity, intelligence, performance, teamwork and respect for people, along with communities and the environment, run through our business at every level and are at the heart of everything we do.


We are a responsible and inclusive employer and are proud to have been recognized for this through a range of accolades including gold accreditations with C2E (Committed to Equality) and Investors in People.

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