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Customer Service Assistant

Job Title: Customer Service Assistant
Contract Type: Permanent
Location: London
Salary: 22018-26211
Start Date: ASAP
Reference: VT056
Job Published: November 01, 2019 11:40

Job Description

Job Details
Customer Service Assistant (On Board Apprentice - Talent Bank)
Job Title : Customer Service Assistant Location : London Euston
Salary : £22,018 Per Annum Close Date : 13-Nov-2019
Employment Type : Full or Part time :
After 22 amazing years and launching many amazing careers, Virgin Trains will be passing the baton on to First Trenitalia to operate the fabulous West Coast mainline railway. First Trenitalia will build on our legacy of delivering an amazing experience to our customers. We are helping them in this interim period to find the best talent to take the service forward for the next generation. Read on and see if you are the perfect fit for this role.
Our 13 month apprenticeship in Customer Experience & Hospitality is ideal for anyone wanting to work on the railway or service industries. You will receive top-notch training and development, work on our frontline, analyse our customer experience standards, take part in confidence and team-building activities, give presentations, and receive frequent mentoring.
You'll understand what it means to deliver an amazing service whether it's delivering our First-Class service or assisting customers at stations. You'll need to be agile as no two days are not ever the same, nor are the locations you could be working in.
We'll take you from Edinburgh to London, from Manchester to Stoke, from where you are today to where you want to be tomorrow.
So if you're looking for a change of career, or if you're not sure about university, or if you just like to learn while you work- this is for you. Graduating with your class in 13 months could mean an offer of permanent employment, and eligibility to join the Institute of Customer Service as a professional member.
Other benefits include:
Access to experienced customer service, leadership, and development professionals.
A whopping 290 hours of development.
Friends and colleagues who'll be with you for life.
Discounted rail travel.
Career progression.
Starting salary of £22,018 Per Annum, rising to Circa £26,211 Per Annum after graduation.
You just have to be able to work legally in the UK for at least 13 months, and hold a minimum or achieve a minimum of Level 2 (GCSE Grade A*- C) English and Math's. Unfortunately due to high levels of demand we will be unable to reply to all applications. Please note that you do have to be at least 18 to apply as part of your duties working On Board will involve serving alcohol.¿
Please note if successful with your application you will be offered a place in our Talent Bank and offered a position as and when one arises.
Please upload a CV as part of your application.
We value the differences that make each of us unique! We pride ourselves on employing people from diverse backgrounds, race, religion, age, gender and sexual orientation.
Everyone who joins us becomes part of our family. We're committed to ensuring that we are inclusive, and offer a place to work where people are encouraged to be who they really are, not a corporate version of themselves. A place where differences are welcomed, recognised, accepted and put to good use!
We aim to create and maintain a safe and inclusive learning environment where all apprentices feel safe, secure and listened to. All staff work together to safeguard and promote the welfare of children, young people and adults. For more information, ask to see our Safeguarding policy.