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Customer Service Assistant - On-board

Job Title: Customer Service Assistant - On-board
Contract Type: Permanent
Location: Birmingham
Industry:
Start Date: ASAP
Reference: VT061
Job Published: November 15, 2019 10:05

Job Description

Job Details
Customer Service Assistant (On Board and Stations -Talent Bank)
Job Title : Customer Service Assistant Location : West Midlands
Salary : Dependent on Role Close Date : 20-Nov-2019
Employment Type : Full or Part time :
After 22 amazing years and launching many amazing careers, Virgin Trains will be passing the baton on to First Trenitalia to operate the fabulous West Coast mainline railway. First Trenitalia will build on our legacy of delivering an amazing experience to our customers. We are helping them in this interim period to find the best talent to take the service forward for the next generation. Read on and see if you are the perfect fit for this role.
 
Want to work at one of our stations (or on one of our trains) and be the person everyone looks to for information and help?
 
Then you could be in luck as we're creating a Talent Bank for various stations and On Board roles at our West Midlands depots which are Wolverhampton, Birmingham New Street, Birmingham International, Coventry and Rugby.
 
As you probably know, you'll need to be a real meeter and greeter and be a point of advice for anyone and everyone. This is no job for a shrinking wallflower.
 
You should be shiny-shoed neat and professional - as well as a good listener and a master of thinking on your feet.
 
There's a real need to work shifts and do your share of weekends and bank holidays. So if you're a dedicated nine-to-fiver this isn't the job for you.
 
Please note if successful with your application you will be offered a place in our Talent Bank and offered a position as and when one arises.
 
Please upload a CV as part of your application.
 
We value the differences that make each of us unique! We pride ourselves on employing people from diverse backgrounds, race, religion, age, gender and sexual orientation.
 
Everyone who joins us becomes part of our family. We're committed to ensuring that we are inclusive, and offer a place to work where people are encouraged to be who they really are, not a corporate version of themselves. A place where differences are welcomed, recognised, accepted and put to good use!