Connecting to LinkedIn...

Customer Service Operator

Job Title: Customer Service Operator
Contract Type: Permanent
Location: Northampton
Industry:
IT
Start Date: December 2019
Reference: 25127050002
Job Published: November 18, 2019 12:56

Job Description

Customer Service Operator
Ref: 25127050002

We are now recruiting for an experienced Customer Service Operator / Scheduler to come and join our team in our Northampton.

The Opportunity
Deliver effective and efficient day-to-day service to customers by providing excellent customer service when processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints.

 

Job Title: Customer Service Operator / Scheduler

Location: Amey Communities, 1st Floor Waterside House, Northampton, NN4 7XD

Salary: £10.26 Per Hour (Working Hours between 8am-6pm)

Hours: 40 Hours Per Week 

What will you be doing?
Maintain and update records within various management information systems
Undertake general team administrative duties as and when required
Distribute and share information internally to ensure customer needs are met
Receive and disseminate information to other team members to ensure delivery
Maintain office systems in an orderly manner
Undertake other basic business support duties as part of team
Assist with the delivery of services to the client as prescribed by team leader/management 
Input to and maintain spreadsheets/databases/systems and produce and collate reports
Raise purchase orders and arrange payment of invoices
Administer petty cash
Provide cover for reception where appropriated/required
Take direction from business support coordinator/manager and senior team members
Be most reactive
Work as part of a team, but can also operate alone when required
What you need to be successful?
Education to GCSE Level or equivalent
Familiar with/exposure to management systems or other similar data entry and reporting database applications
Able to develop and maintain good working relationships
Previous experience of working in a generalist administration/business support role
Experience/use of MS Word and MS excel in a general administrative role
Flexible and adaptable
Friendly and professional manner 
Good verbal and written communication
Conscientious and confident approach to duties with a polite, pleasant and helpful attitude.
 

Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment in every aspect of their work. 

Why Amey?
We’re committed to creating better places for everyone. We take pride in making a difference, but also in being the difference: for the communities we serve, whatever the challenge, whatever the weather. By designing and consulting, building and maintaining, managing and investing in our country’s services and infrastructures we create better places to live, work and travel.

As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your well being. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. To bring out the better in you. To shine as a better team player or self starter. To help you commit to better each day, delivering whatever steps it takes, great or small, to create better places for everyone.

We believe that we are what we do.

It’s more than just wanting to do better.

At Amey we’re proud to be the better