Customer Service Operator
4 on 4 off days shift pattern
We’re committed to creating better places for everyone. We take pride in making a difference, but also in being the difference: for the communities we serve, whatever the challenge, whatever the weather. By designing and consulting, building and maintaining, managing and investing in our country’s services and infrastructures we create better places to live, work and travel.
As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your well being. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. To bring out the better in you. To shine as a better team player or self starter. To help you commit to better each day, delivering whatever steps it takes, great or small, to create better places for
We believe that we are what we do.
It’s more than just wanting to do better.
At Amey we’re proud to be the better
What is the purpose of this role?
Deliver effective and efficient day-to-day service to customers by providing excellent customer service when processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints.
What will this role involve?
Answering high volumes of calls within agreed targets for each contract Process calls, e-mail, fax and web requests via Amey’s chosen software Job ownership of all processed requests through to completion. This will include progress chasing and liaison with client and on site staff Completion of all shift responsibilities such as monitoring of web events, e-mail events, and external web applications systems and running of daily/weekly/monthly reports Performance/improvement report to be sent to Manager at the end of each month Ability and confidence to demonstrate system and daily responsibilities to existing and new clients General administration tasks Escalating customer queries/issues/complaints as appropriate Adhere to company policy and procedures Record and report any ‘non compliance’ issues to an APC Team Leader/Manager as soon as practicable Provide regular management information reports as and when required Attend meetings, training days and site visits as and when required Involvement in training new starters. The role involves some shift work and operates a shift rota. This may include some weekend working.
What are we looking for?
GCSE English and Mathematics (or equivalent) Security Clearance to CTC level Proficient typing speed Excellent telephone and face to face communication skills The ability to communicate effectively with a variety of stakeholders Excellent organisational skills, able to effectively prioritise and multi-task Customer focused and orientated Driven to achieve results Excellent problem solver capable of using own initiative Excellent team player Manual Handling Environmental awareness Environmental awareness Tool Box talk IOSH working safely
What makes this role unique?
You will ensure that excellent levels of customer service and service delivery are maintained and exceeded.