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Driver/Loader

Job Title: Driver/Loader
Contract Type: Permanent
Location: Guildford
Industry:
Start Date: ASAP
Reference: PL ADV2222
Job Published: October 01, 2019 15:50

Job Description

Driver/Loader (Surrey)
Ref: PL ADV2222

About us
Everyone at Amey works together towards this common aim, which we call our 'Better Places' goal. We're a commercial business which focuses on helping our customers to serve Britain. Making things better every day for people and communities is at the heart of the way we work. Today we are one of the most diverse companies in our sector. So at Amey you can grow in a specific sector to broaden your horizons by applying your skills to a new sector. You may be surprised where an Amey career can take you. Amey is an equal opportunities employer.

The role
To drive NLGV / LGV vehicle to collect refuse / recycling from streets, residential and / or commercial properties and dispose of refuse in designated receptacles.

Key accountabilities
Customer
Deliver the agreed service in a reliable, flexible and positive manner.
Supporting colleagues as required so that we deliver the contractual and implied obligations to our customers.
Provide a high quality of customer service by ensuring the basics are delivered on time and against requirements.
Deal courteously with complaints and enquiries / Financial
Treat Amey property with respect ensuring that no damage is caused ensuring in a cost to the contract.
Safety and Operations
Deliver a safe, efficient and effective service achieving targeted productivity, KPI and safety performance.
Support a culture of safe operations which is never compromised.
People and Processes
Engage collaboratively with the team to deliver and improve service and reinforce Amey’s culture and values.
Represent Amey’s values and act as a personal role model to colleagues in driving adherence to core procedures, policies and systems.
Skills & experience
Knowledge

Sound safety knowledge to undertake the duties associated with the role including an understanding of close call reporting.
Qualifications / training / experience / licence / certification associated with vehicles required to drive.  
Basic numeracy, literacy and IT skills.
IOSH Working Safety (desirable)
Experience

Worked / driven in a manual service delivery environment
Met agreed team and individual targets
Worked with relevant health and safety guidelines
Dealt with customer complaints and escalating appropriately
Identified opportunities to improve the service delivered.
Additional Information
Key Measures of Success / KPIs
Completion of daily allocated rounds with no missed services.
Positively participate in team meetings / safety briefings.
Customer satisfaction.
Report close calls.
Good driver behaviour score and no vehicle damage.

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