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Engagement Team Member

Job Title: Engagement Team Member
Contract Type: Permanent
Location: Sheffield
Start Date: ASAP
Reference: UV019
Job Published: March 26, 2019 09:57

Job Description

We’re Hiring! Engagement Team Member – Sheffield
Have you spent time in prison?

Excellent communication?

Strong IT/literacy/numeracy skills?

Turned your life around and want to help others?

Have something to give? Can say what it is?

Do you manage your own life, and can prove it?

Highly motivated and passionate about change?

If the answer to ALL of these is yes, then this is the job for you…….!


At User Voice we believe in transformation powered by experience, and are committed to making the criminal justice system work for everyone.  We believe that with the right opportunity, encouragement and support everybody can change.  Only offenders can stop re-offending…

For more information contact us at: or 07939 661135
Click Here for the JD for full details: Engagement Team Member JD & Person Specification Sheffield

Role: Engagement Team Member
Location: Sheffield
Contract Type 12 months Fixed Term Contract
Hours: Part-time position
Responsible to: Regional Engagement Team Leader
Objective: To consult, engage with and work with service users, providers and
other agencies to develop a wide range of innovative services that meet
the needs of service users.
Salary: Up to £25,000 depending on experience (pro-rata for part time)
Holiday: 25 days per annum plus public holidays, (pro-rata for part time)
Probationary period: The post is subject to a six month probationary period
Applicants should send a CV and a statement of their suitability/covering letter outlining their
experience against each point of the Person Specification to:
Unit 7, Arlington House Community Association, 4 North Bailey, Durham DH1 3ET;
Interview date: TBC
Note: If you want to discuss this role further please contract us on: 07939 661 135
We believe that the fundamental issue that causes the stubbornly high rates of re-offending and all
the other associated problems is the ‘us vs. them’ culture.
Society feels frustrated with those who re-offend repeating cycles of behaviour and not engaging with
rehabilitation services. Yet people with convictions feel marginalised by society, with rehabilitation
services which are often inaccessible and unhelpful and a system that doesn’t value their input.
Whatever the truth, we won’t reduce crime unless we deal with this division. User Voice’s core belief
is that rehabilitation only happens when everyone in the criminal justice system shares responsibility
for transforming the ‘us vs. them’ division into real collaboration.
Become part of a vibrant team living our values - collaborative, democratic, resilient and authentic.
You’ll get an experience like no other with the chance to fast forward your career.
We will offer career enhancing opportunity, support and encouragement to develop new skills in the
The successful candidate will be results and outcome-orientated with knowledge of the criminal
justice sector and ex-offender. As well as managing the development and delivery of the service, we
are looking for motivated staff who has previous experience who is willing to travel across South East
User Voice’s regional Engagement Teams are responsible for engaging with a diverse range of
service users with different experiences in order to improve services and promote active citizenship.
As balanced Teams they will have a range of complementary skills in order to achieve these aims,
including service user engagement, service provider engagement, project management and
Individual Team Members will demonstrate some, but not necessarily all of these skills and as a result
will be responsible for different areas of delivery as assigned by the Engagement Team Leader as set
out below.
We are primarily looking for someone with key co-ordination skills, including:
 Contributing to the development of project planning documents and producing regular project
 Keeping accurate and up to date records, including project participants contact details, levels
of engagement and diversity and equality monitoring data
 Assessing risk, working within safeguarding best practice and reporting incidents
Where possible, we are also looking for someone with other complimentary skills, as below.
 Service user engagement and recruitment, including through presentations, surveys, focus
groups and workshops
 Staff engagement, including through presentations, staff meetings and individual meetings
 Stakeholder engagement, including other statutory and voluntary sector partner agencies
Retaining relationships
 Providing training to an accredited standard
 Group facilitation, including meetings, focus groups, workshops and large events
 Recruiting and managing service users and volunteers, including providing clear activities,
support and signposting them to further opportunities
In addition to the above duties, the post holder will be required to perform other duties, which are
assigned from time to time. However, such other duties will be reasonable in relation to the
individual’s skills, abilities and grade.
1. Experience of the criminal justice system and/or other associated systems as a service user
with the ability and motivation to harness this experience positively in working with service
2. Ability to act as an effective, authentic and credible advocate for User Voice’s values,
methods and programmes with the ability to inspire and motivate service users
3. Ability to communicate confidently with clarity and enthusiasm around User Voice aims and
objectives with partner agency staff
4. Well organised with the ability to prioritise tasks effectively and meet deadlines amid a range
of competing demands
5. A strong and demonstrable commitment to the aims and values of User Voice
6. A strong and demonstrable commitment to and understanding of the promotion of equality
and diversity
7. A strong and demonstrable commitment to and understanding of the promotion of
8. Ability to offer peer support and be a role model for other User Voice staff and volunteers
9. Good written and IT skills to support the co-ordination and management of projects
10. Subject to successful prison vetting and User Voice induction
1. Group facilitation and/or counselling skills
2. A background in, or experience of, engaging with adult and young people with convictions
3. Preparing to Teach in the Lifelong Learning Sector (PTTLS) trained
4. Knowledge or experience of working in criminal justice settings
5. Ability to drive, owns a car and willing to travel
Disclosure and Baring Service (DBS) checks
This post is subject to an enhanced criminal record disclosure check via the new Disclosure and
Barring Service (DBS) processes, as the post holder will have regular unsupervised access to
children, young people and/or vulnerable adults. The purpose of the check is to ensure that the nature
of the applicant’s criminal record, considered alongside evidence of the applicant’s rehabilitation, does
not indicate that his or her employment in this role would put current service users at risk.