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Facilities Operations Manager

Job Title: Facilities Operations Manager
Contract Type: Permanent
Location: London
Salary: 38000-41000
Start Date: ASAP
Reference: SDX/TP/RF3066/ML
Job Published: June 03, 2019 14:45

Job Description

Are you and experienced Integrated Facilities Management professional with a proven track record in managing Soft, Hard and Catering Services? Do you have excellent communication skills and good financial acumen?

We are looking for a Facilities Management Operations Manager to be based in our prestigious Client’s Head Quarters in Central London. You would be responsible for a high-quality service delivery and act as a primary workplace service representative on site and an escalation point for both – Sodexo and the Client.

We offer a salary of £38,000 - £41,000 dependant on experience, bonus, annual leave, pension and further benefits are also included. This is a Monday to Friday role.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;


Full responsibility for Service delivery at the client site
To act as primary Workplace Services / Sodexo Representative on site, escalating issues as appropriate within both organisations
Responsible for effectively managing the quality and compliance of all services provided across designated area, interfacing with Service Leads, Account Management and Client to ensure all service standards are met or exceeded.
Work in partnership with Workplace Services and Real Estate Solutions to ensure value adding services are delivered to the Client.              
Ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.        
To be single point of contact with Site Level Clients for all queries relating to service delivery and development of the service offer.
To control and monitor financial performance of designated area, in line with pre-determined cluster aligned budgets.
To manage all service ensuring a high level of customer satisfaction 
To establish and maintain relationships with individuals at all levels within the business and the client organisation
Manage a team across all service disciplines including Catering, Cleaning, Mail & Post, Handyman Support, Gym, Minor Works and Projects.

Proven track record in a similar role within the service industry
Good Commercial and communication skills, must be able to demonstrate effective verbal and written communication
Working knowledge of Health & Safety and Food Safety Management
Ability to work on own initiative within a team environment
Working knowledge of MS Office (Word, Excel and Outlook)
Proven experience in an integrated facilities management role covering Hard, Soft and Catering Services
Attention to detail and adherence to standards
Approach problems analytically, develop opportunities and implement innovative solutions
IOSH qualification or equivalent - Completion of internal SHE online training to IOSH mandatory

Proven experience of managing client relationships
Proven track record of leading, managing and developing a team
CIEH level 3 qualification or equivalent
HNC or HND in Hard Services or equivalent business management qualifications
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process