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Facilities Operations Manager

Job Title: Facilities Operations Manager
Contract Type: Permanent
Location: Frimley
Start Date: ASAP
Reference: SDX/TP/RF3462/RP-CS
Job Published: August 07, 2019 11:41

Job Description

FM Operations Manager
Job Introduction
Are you an experienced Integrated Facilities Management professional with a proven track record managing Hard, Soft and Catering Services? Do you have excellent communication skills and an analytical mind?

Sodexo are currently looking for a Facilities Management Operations Manager to be based at our prestigious client site in Frimley, but you will also look after two other sites. You would be responsible for a high-quality service delivery and act as a primary workplace service representative on site and an escalation point for both – Sodexo and the Client.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients



Role Responsibility
Full responsibility for Service delivery at 3 sites primarily focussed around Office Based business units
Responsible for effectively managing the quality and compliance of all services provided across designated area, interfacing with Service Leads, Account Management and Client to ensure all service standards are met or exceeded.
Work in partnership with Workplace Services and Real Estate Solutions to ensure value adding services are delivered to Client Organisations.                    
Ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.           
To be single point of contact with Site Level Clients for all queries relating to service delivery and development of the service offer.
To control and monitor financial performance of designated area, in line with pre-determined Cluster aligned budgets.
To establish and maintain relationships with individuals at all levels within the business and the client organisation
Manage a team across all service disciplines including Catering, Cleaning, Horticulture, Mail & Post, Floor Captains, Minor Works and Projects.  Work with Hard Services Manager to coordinate Integrated delivery of Hard and Soft Services.
The Ideal Candidate

IOSH qualification or equivalent - Completion of internal SHE online training to IOSH mandatory
Demonstrate experience of working in a similar role within the service industry at a comparable level in a company
Management knowledge of health & safety and food safety
Good Commercial and communication skills, must be able to demonstrate effective verbal and written communication
Able to work on own initiative within a team environment
Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
Proven experience in an integrated facilities management role covering Hard, Soft and Catering Services
Analyse problems analytically, develop opportunities and implement innovative solutions

CIEH level 3 qualification or equivalent
HNC or HND in Hard Services or equivalent business management qualifications
Proven track record of leading, managing and developing a team
Proven experience of managing client relationships
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process