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Field Service Engineer

Job Title: Field Service Engineer
Contract Type: Permanent
Location: Halifax
Start Date: ASAP
Reference: 599344
Job Published: September 20, 2018 09:06

Job Description

Field Service Engineer / Installation Engineer - Halifax


Role Details

Working as part of a dedicated field service team you will provide a world class Costa Express experience to our partners and customers as you carry out repairs to all Costa Express equipment in a professional and courteous manner.  Working for the UK’s leading coffee brand you will have the ability to make a difference every day and continually improve the machine reliability, through accountability and ownership for all Costa Express equipment.  You will have fully paid training in line with all Costa Express Equipment along with all the necessary tools to do your job.

As part of this new role you will focus on Installations for the first 3 months transitioning into a full Field Service Engineer role going forward.

Shift patterns will include 7am – 4.30pm, 8.30am - 6.00pm, 10.30am – 8.00pm, however initially as part of the installations role you will be expected to cover shift from 6.30am – 4.00pm & 7.00am – 4.30pm

Carrying out a broad range of repair and preventative maintenance work on Costa Express Equipment
Follow all documented processes to optimise machine reliability
Diagnose faults, repair or replace equipment to brand guidelines
Attend sites within business agreed SLA’s & complete Brand Standards checks on every site visit
Effective communication of issues, problems or solutions through escalation points
Adherence to Warranty and Returns procedures
Who we are looking for

You will be self-motivated, creative problem solver with a determination to keep Costa Express machines trading to the highest standards ensuring partners satisfaction every time.  You will be excited by getting the job done and making a difference;

Ability to prioritise your workload and work well under pressure
Flexible “can do” attitude
Problem solver with excellent planning and organisation skills
Experienced in working in a field-based role
Live in the Halifax area – HX postcode. Candidates outside of this postcode will not be considered, however if you are happy to re-locate you will be considered
Skills and experience will include;

Experience of testing and repairing service equipment
Basic electrical engineering and able to handle and work with a variety of different tools
Industry Health and Safety standards
Microsoft office proficient
Experience of working in a field-based role
 So bring us your unique blend, together with ambition and experience and in return we’ll give you a starting salary of £28,000, a yearly bonus, company van plus other many other benefits and the opportunity to be part of a supportive growing business.

*Independent survey of 5000 people published in December 2016 by Allegra Strategies. For further details see

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