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Head of Social Media

Job Title: Head of Social Media
Contract Type: Permanent
Location: Birmingham
Start Date: ASAP
Reference: VT057
Job Published: November 01, 2019 11:45

Job Description

Job Details
Head of Social Media (Customer Service)
Job Title : Head Of Social Media Location : Birmingham
Salary : £40,000 Close Date : 10-Nov-2019
Employment Type : Full or Part time :
After 22 amazing years and launching many amazing careers, Virgin Trains will be passing the baton on to First Trenitalia to operate the fabulous West Coast mainline railway. First Trenitalia will build on our legacy of delivering an amazing experience to our customers. We are helping them in this interim period to find the best talent to take the service forward for the next generation. Read on and see if you are the perfect fit for this role.
First Trenitalia is an exciting new consortium that is about to take over the running of the UK's prestigious West Coast rail franchise from 8 December 2019. This is an opportunity for a highly talented individual to join the team and help shape and deliver the new franchise. You will be joining a passionate, fun and energetic team with a genuine desire to improve the overall customer experience, no matter what part of the business you land in. Want to find out more? Cast your eyes over the detail below and if you think you're a good match then crack on with the application.  
This role is an exciting opportunity to lead and run a stand alone Social Media team. This team is part of the Corporate Affairs Team; working closely with other key stakeholders throughout the business (Marketing, Commercial, Communications, Customer Relations, Customer Experience Managers) to ensure that the business is world famous for the amazing customer experience that we create.   Collaborating with all areas of the business you and your team must balance the fun with the real time information and assistance required to stop problems turning into complaints.  Under your leadership the Social Media team will be the living, and very public, embodiment of what it means to be part of this business.