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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Permanent
Location: Manchester
Start Date: ASAP
Reference: WG407
Job Published: December 02, 2019 10:17

Job Description

Wates FM have opportunities for Helpdesk Administrators to further their careers in FM,  and join the professional team in our offices in South Manchester.


This is a permanent position working 40 hours p/week, from 8am-5pm, Mon-Fri.


The roles are to support our clients in the day to day running of both Planned Preventative Maintenance (PPM) & Reactive works for internal engineers and our specialist supply chain; ensuring allocation of works and system updates are in agreed SLA’s & KPI’s for our clients.


Wates FM successfully provide Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations.


Key Accountabilities of the Administrator will include:


Efficiently and effectively plan and allocate both PPM and Reactive works to internal and external parties.
Ensure the timely and accurate generation of job updates and closures supporting the collation of billing information to contract led timescales.
Liaise with internal departments to ensure that all Concept & Mosaic works are managed in a professional manner and that effective updates and communications are provided to client representatives or site
Support the raising and issue of work-related purchase orders on both PPM & Reactive works, including the purchasing, extra works and invoicing process
Be the daily interface between mobile field operations of self-delivery and outsourced services and the contract management.

We are looking for you to be a professional Administrator with client / customer support experience ideally within an FM environment.


To be successful in the role you will be an excellent communicator with the ability and organisational skills to plan effectively and efficiently.



A bit about us:


Wates Group was established in 1897 and it is now one of the largest, most successful family-owned private construction, development and property services companies in the UK.


We employ around 4,000 people, working with a diverse range of clients and partners from across the public and private sectors. Our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow.


We offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. Learning and development activity is aligned with our business priorities and in 2018 we invested c.£1.5m in 6,546 training and e-learning days.


As a responsible and inclusive employer, we are committed to equality and proud to have been recognised for this through a range of accolades including gold accreditations with both Investors in People and C2E (Committed to Equality).


Our In-house Recruitment Team embrace diversity and are focused on finding the best people to join us here at Wates. Apply today and one of our team will be in contact. 

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