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Helpdesk Coordinator

Job Title: Helpdesk Coordinator
Contract Type: Permanent
Location: Gloucester
Industry:
IT
Start Date: ASAP
Reference: SS26474
Job Published: October 11, 2018 15:20

Job Description

HELPDESK COORDINATOR
Reference numberSS26474RegionUKLocationSouth WestSub locationGloucesterFunctionCustomer ServiceEmployment typeFull TimeHourly Rate BandsN/ASalaried/Hourly-PaidSalaried
POSITION OVERVIEW
To provide a full and comprehensive Helpdesk function in support of the TFM contract. This includes, but is not limited to; receiving, acknowledging and processing all TFM service requests, producing reports to key stakeholders in accordance with delivery requirements and being the single point of contact (SPOC) for all key stakeholders to ensure continuity of service for the TFM Helpdesk activities. In addition the role includes providing appropriate liaison with sub-contractors, key stakeholders, suppliers and internal business partners (HR, Procurement, and Commercial).
 
The successful candidate will be required to obtain Developed Vetting (DV) clearance, candidates must be prepared to undergo this intrusive investigation. As such, a realistic start date will be 9-12 months post interview. 
RESPONSIBILITIES
Liaise with sub-contractors, key stakeholders, suppliers and internal business partners (HR, Procurement, and Commercial).
Ensure compliance with Health & Safety, Quality Assurance and Environment and highlight potential requirements in the IMS.
Follow-up status of high priority works-in-progress and ensure the customer contact is fully informed.
Ensure that the IMS is fully maintained and updated at all stages.
Produce standard reports as requested.
Ensure that records are updated and filed appropriately.
Undertake general administrative duties as required.
Be aware of the business continuity plan for the part of the business you work in.
Be prepared to undertake extended working hours to meet service desk business needs, rotational working patterns may be introduced to meet this requirement
Be prepared to provide cover for Helpdesk coordinators during times of absence
WHAT WE ARE LOOKING FOR
Essential 
To be professional in appearance and manner with excellent communication and interpersonal skill
Excellent telephony skills
Accurate keyboard skills
Understanding of information management systems/databases
Capable of working under pressure with minimum supervision
Team player
Customer awareness
Excellent communicator
ADDITIONAL INFORMATION
The successful candidate will be required to obtain Developed Vetting (DV) clearance, candidates must be prepared to undergo this intrusive investigation. As such, a realistic start date will be 9-12 months post interview.

ABOUT THE COMPANY

Interserve is one of the world’s foremost support services and construction companies. Everything we do is shaped by our core values. We are a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. Headquartered in the UK and FTSE listed, we have gross revenues of £3.7 billion and a workforce of circa 75,000 people worldwide.