We’re committed to creating better places for everyone. We take pride in making a difference, but also in being the difference: for the communities we serve, whatever the challenge, whatever the weather. By designing and consulting, building and maintaining, managing and investing in our country’s services and infrastructures we create better places to live, work and travel.
As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your well being. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. To bring out the better in you. To shine as a better team player or self starter. To help you commit to better each day, delivering whatever steps it takes, great or small, to create better places for
We believe that we are what we do.
It’s more than just wanting to do better.
At Amey we’re proud to be the better
What is the purpose of this role?
Provide support to the network management unit ensuring a well managed highway network, and that the authority complies with its statutory Network Management duty
What will this role involve?
Working in a busy team and dealing with a variety of highway application types, e.g., skips, scaffolds, Section 50 licence applications this role will work closely with both the permit officers and our network inspectors to ensure that applications are dealt with within prescribed timescales and an excellent level of customer advice and guidance is provided.
What are we looking for?
Experience (what I have done)
Previously worked in administration in a highways related field
Prioritised work loads in a busy team to achieve targets
Excelled in providing outstanding customer service to a wide variety of stakeholders
Worked within a highways team or related field
Identified opportunities to innovate and improve the service offer of my team
Knowledge (what I know)
Sound knowledge of relevant regulations e.g. NRSWA, TMA, Highways Act
Digitally literate – Excel, Word, Power point and Outlook – desirable
Competencies (what I am capable of)
Decisive problem solving : Analysing problems from different perspectives and taking action to resolve issues promptly
Managing a wide range of application types, skips, scaffolds, section 50 licences, permit to dig applications
Providing advice and support to applicants and appropriate responses to customer enquiries
Adapting to change and coping with setback: Responds positively to change, looks for better ways of doing things situations. Remain calm during difficult situations
Monitoring applications under assessment and ensure that application timescales are adhered to, and licences and permits are issued in a timely manner
Attributes (who I am)
Persevering: Get things done and achieving results
Collaborative: Working with peers and colleagues to achieve objectives.
Communication: Communicates to stakeholders through a variety of methods with confidence, providing sound advice.
Conscientious: Follows rules set for their work, honouring commitments with a strong sense of ethics and responsibility
Resilient: Adapts to change positively and bounces back from setbacks quickly
What makes this role unique?
You will provide accurate advice to relevant parties on procedures.