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HR Customer Service Assistant

Job Title: HR Customer Service Assistant
Contract Type: Permanent
Location: Salford
Start Date: January 2020
Reference: SDX/TP/RF4221/TF
Job Published: January 02, 2020 13:10

Job Description

HR Customer Service Assistant
Job Introduction
We have an opportunity to join our HR Services team as a HR Customer Services Assistant. The team provides excellent front line customer support to the Sodexo business; you will be involved in taking phone calls relating to HR advice and resolving queries related to HR processes. This is a great opportunity for someone who is interested in a career in HR and is passionate about customer service. 


Role Responsibility
Hours are - 7.45 – 4.15pm or 8.45am - 5.15pm –these are alternated weekly, however everyone finishes at 4.15 on Friday.

This role involves providing a HR Helpdesk query handling service for customers, handling calls in a responsive, efficient and customer focused manner. Working to Service Level Agreements, and using a Customer Service Management system to log calls that can’t be resolved immediately, you will seek to answer a variety of questions related to pay, annual leave, sickness, travel and new starters. Reporting to the HR Customer Service Team Leader, you will support other teams during busy periods and liaise with other departments when required

The Ideal Candidate
Customer service experience
Basic IT skills
Good phone manner
Resilient and professional
Interested in HR
Able to work cooperatively within a team and on own initiative
Package Description
Up to £19,000 + bonus

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.