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IT End Point Management Engineer

Job Title: IT End Point Management Engineer
Contract Type: Permanent
Location: Liverpool
Start Date: January 2020
Reference: 25135854001
Job Published: December 16, 2019 20:24

Job Description

IT End Point Management Engineer
Ref: 25135854001

To provide Third Line Support and Technical Guidance for the End User Environment to both our internal Support Teams and our External Providers

The Role
Are you looking for an IT End Point Management Engineer role? Here at our Matchworks site in Speke, Liverpool, we have an opportunity to join our talented and thriving Group IT function. You will be providing Third Line Support and Technical Guidance for the End User Environment to both our internal Support Teams and our External Providers. Successful candidates need to be able to pass both BPSS and SC Clearance.
Job Duties

To act as third line support for all Desktop and User related incidents across a multi-domain/multi-site organisation.
Administration of Active Directory, including Group Policy for the End User Computing Environment
Administration and maintenance of System Centre Configuration Manager 1810 and above
Administration of the Anti Virus Tool across the End User Environment
Support and Administration of Citrix Environment
Determine end user device patching updates through planning, configuring and testing
Assist in the design, planning, implementation and optimisation of Amey Technical Infrastructure – including but not limited to Active Directory, Anti Virus and SCCM.
Assist the Hardware Deployment Team in the delivery of the Standard Corporate OS Configuration.
Maintain the End User Hardware Road Map.
Assist with bringing new technologies forward from complex to a day to day maintenance activity
Review system software updates and identify those that merit action
Collaborate with Application Support Teams to maintain software and hardware inventory and ensure software licence compliance
Liaise and work closely with Customers/Team Members to ensure incidents and requests are resolved to customer satisfaction and within SLAs.
Liaise and work closely with clients to ensure technical solutions are implemented and are fit for purpose
Provide advice to management on technical systems as required
Essential Experience and Qualifications:

Scripting Skills (Vbscript and Powershell)
Experience of designing, implementing, administering and troubleshooting Active Directory to manage single and multiple domains
Experience of administering an Office 365 environment focussing on Sharepoint and One drive for Business
Experience of administration and configuration of System Centre Configuration Manager 1810
Demonstrable experience of Change Process – including reviewing and approving changes, including risk priority, test, regression, roll back, communication and documentation plans
Experience in a customer service and IT Environment
Experience of working within an SLA driven ITIL-orientated environment
Experience of working effectively and positively in a busy, pressured environment
Experience of working with internal and external groups to resolve problems
Excellent customer service and time management skills
Desirable Experience and Qualifications:

Understanding of McAfee EPO Policies
Experience with Appsense Manager
Working knowledge of Microsoft App-V and application packaging
Experience in a large corporate multi-domain/multi-site organisation
Strong technical skills including a demonstrable ability to assimilate and apply both technical and business process knowledge in troubleshooting situations
Understanding of Thin Print and Wyse Device Manager
Experience of HP and Dell Wyse Hardware


Essential Characteristics?
Customer centric with a desire to provide a high level of service to our user estate
Proven ability to communicate effectively with technical and non-technical audiences
Strong analytical and investigation skills with ability to resolve issues in a high pressure and time critical environment
Organised, effective and under pressure and able to delivery consistently
Able to communicate complex technical concepts to peers and management
Ability to work independently as well as part of a team environment

Salary and benefits
This role offers the successful candidate:

Competitive salary (band B)
Contributory company pension scheme
24 days annual leave plus bank holidays
A flexible working policy that provides opportunities to work from home
Flexible benefits scheme
Employee discount scheme