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Onboarding Specialist

Job Title: Onboarding Specialist
Contract Type: Permanent
Location: Dunstable
Salary: 8.21-9.21
Start Date: ASAP
Reference: 655808
Job Published: October 31, 2019 14:10

Job Description

Are you organised, have strong stakeholder management skills and are passionate about people? If so, this role is for you!

A new role within our HR Team, the On-boarding Specialist is required on a 6-month fixed term contract. Responsible for providing support to all hiring line managers, ensuring that the Costa On-boarding experience is consistent for all new starters to the business.


Costa Coffee is all about the people and the passion for coffee. We believe in great coffee for everyone… and we mean everyone! We want to become the world’s most loved coffee brand. We like to keep it simple and inclusive so there’s no pretension, no elitism and very few dos and don’ts. We encourage trust and empower our people to feel supported and make their own decisions. And we love a can-do attitude, boldness and the courage to create positive change.  Some companies spout this kind of froth but don’t back it up in their actions, but at Costa Coffee we’re genuine. We really mean what we say, and we’re committed to our people, our customers and our growth plans.


Who we’re looking for

You’ve strong communication skills, able to speak with people of all levels.  You’ve excellent stakeholder management experience.  You’re an excellent planner, organised and a proactive thinker.  You’re outward looking and always trying to find ways to improve the new joiner experience into the business.  As the first point of contact for all new joiners into Costa, you’re an advocate of Costa business and the values.


What you’ll be doing

You’ll be the point of contact for all new joiners to Costa to keep them updated before they start in their new role. You’ll work closely with the line managers to ensure that they are prepared for their new starter.  You’ll ensure that all new joiner packs are available and ready for day 1.  You’ll organise brand inductions, attending the day at the roastery session to connect with all new joiners. You’ll maintain the upkeep of the pre-join website, ensuring it always reflects the Costa culture and values. Then, if that isn’t enough for you, you’ll also –

Act as a point of contact for questions that fall outside of line manager relationship and resourcing, such as best place to park, train queries etc.
Utilise and manage the contact us function on the pre-join website. 
Pro-actively looking to keep our programme as a point of differentiation, reflecting our culture and values. 
Update line manager tool kits, ensuring that any changes to the candidate journey or team member experience 1-90 days are reflected and that line managers are aware. 

What we want to give you

Competitive Salary
Join the Costa Pension & BUPA Healthcare Scheme
25% discount off Costa Coffee – but free when you’re working of course!
Incentives, development and career opportunities


Job ref:

21 Oct 2019

Applications close:
08 Nov 2019

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