We hope to recruit those who can deliver the highest level of solution-orientated customer care, in our Operations Centre.
This is a state of the art, multi-purpose Centre that has brought together the Emergency Control Centre, Traffic Management and Community Safety (CCTV) Control Rooms.
The Centre is a 24/7/365 days a year operational space, offering a variety of services, and is a platform for Smarter City Services.
The role is for a 12 hour night shift on a 4 on 4 off basis working from 19.30pm – 07.30am.
Growth and Regeneration
Customer Services, Other, Housing
100 Temple Street BS1 6AG
£22,021 - £23,836
This role will include operating security alarm platforms and surveillance camera systems; along with the use of telephony, intercom and radio, car park systems, and concierge services.
You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond.
You will also ensure accuracy and have excellent communication and customer service skills, including liaising with the public, internal and external customers, and be able to use your own initiative in solving problems. Good IT skills and confidence in the use of Microsoft Office are needed.
The role will include working in a 24/7 emergency critical response environment, with the requirement to work across different shifts patterns, with options of day and night hours.
This post is subject to Police vetting (NPPV 2).