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Partnerships Development Manager

Job Title: Partnerships Development Manager
Contract Type: Permanent
Location: United Kingdom
Start Date: ASAP
Reference: 665737
Job Published: November 12, 2019 10:38

Job Description

Creating “World Class Costa Experiences through Winning Partnerships”

Partnerships Development Manager 

Creating “World Class Costa Experiences through Winning Partnerships”

Costa Coffee is all about the people and the passion for coffee. We believe in great coffee for everyone… and we mean everyone! We want to become the world’s most loved coffee brand. We like to keep it simple and inclusive so there’s no pretension, no elitism and very few dos and don’ts. We love a can-do attitude, boldness and the courage to create positive change.

Our commitment to innovation has seen us develop four winning propositions to cater for the different and varied needs of our Partners and customers, Costa Stores, Proud to Serve and Costa Express.

This role is to act as the key business interface between Costa and our Business Partnerships whilst owning the relationships with all key stakeholders within each account that you are aligned to, in doing so ensuring:

 The focus of your role:

Robust commercial management
Driving volume growth and increased PBIT
Ensuring partners have the right proposition to meet the customer needs
Creative thinking to assess new opportunities within the market
Delivering excellence in relationship management
Ensure the protection & enhancement of our Brand
Drive & celebrate success
 Responsibilities will include

You will be working with key stakeholders within each Partner Business and creates an agenda that focuses Partners Business to meet Costa’s Brand Vision, whilst exceeding every financial target for Costa.
Leading the implementation of Brand initiatives across all Partners stores & Proud to Serve. Review KPI data to maximise performance, identify key trends of under or over performance which need to be reviewed and dealt with.
Working with internal & external stakeholders to help create strategic plans that support the continued growth of the channel.
Ensuring regular review of and focus on Costa Checks, implement remedial action if standard fails to meet the “Pass Mark”
Meeting with appropriate key stakeholders within your Partnerships Businesses regularly to ensure your partners are focused on their growth agenda for each of our Propositions as appropriate within their business
Attending store development at appropriate time to review and sign-off store that meets design criteria and approved plans.
Robust management of the P&L associated with each of your Partners

 Who we are looking for

Knowledge of the Coffee market and broader commercial / industry awareness
Operational detail and can apply/influence frontline actions to positively affect business performance
Strong financial and commercial acumen / understanding.
Knowledge of the Coffee market/industry is helpful but not essential
Experience of managing individual P&L’s and working to budget
Ability to analyse extensive data (financial, statistical or clerical) and translate into action
Ability to build relationships and influence across key stakeholders both internal and within our partners businesses at all levels
Able to develop strategic solutions to operational challenges
Ability to lead, coach positively and influence both peers and partners
Organisational ability to see strategic plans delivered and followed up to conclusion

Bring to us your unique blend, together with ambition and experience and in return we’ll give you a competitive salary, a yearly bonus, plenty of benefits and more coffee than you could dream of to enjoy in a world class, people focused environment.

*Independent survey of 5000 people published in December 2018 by Allegra Strategies. For further details see

Job ref:

12 Nov 2019

Applications close:
29 Nov 2019

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