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Product Administrator

Job Title: Product Administrator
Contract Type: Permanent
Location: London
Salary: 19295-25000
Start Date: ASAP
Reference: BHO550
Job Published: July 26, 2019 18:40

Job Description

Are you fit for Virgin Active…..?!

Here at Virgin Active, we pride ourselves on our innovations and vision to be the World’s Most Loved Health Club……  And we need you to get on board to deliver this!

Department caveat

Your Purpose:

To always do your bit towards achieving our Vision of being The World’s Most Loved Exercise Brand; to live and role-model our Values of Insatiable Curiosity, Delightfully Surprising, Heartfelt Service, Red Hot, Smart Disruption and Straight Up; and to bring to life our People Promise of Be Yourself and Go Together, Work Hard and Dream Big
As part of the Product Team, based at Barbican Support Office, you’ll be the go to person for all Product Team processes.
This role is the magic behind the curtain to free up the club teams to deliver excellence in customer experience and a world class Product offering.
You will be responsible for administration across our Health Clubs, driving quality assurance and efficiencies through your eye for detail.
Your job:

Receive, scrutinise and process all correct product refunds requests
Receive, scrutinise and process all correct product extensions
Process Group Exercise Freelance Instructor payroll
Collection of participation data for Group Exercise, Family Activities and Personal Trainers
Development and creation of new workflows and processes to continuously simplify and centralise product processes
Provide periodic reports to the Product Team to demonstrate efficiencies and recommendations.
Support the Product Team on generic administration tasks

Your commitment:

You will be based in our Barbican (Central London) Head Office. This is a full time role working 40 hours per week, Monday to Friday, typical office hours/varied shifts including 9 am - 6 pm.

What we can’t live without:

Friendly & approachable, we’re looking for someone with experience & passion in Fitness to take this exciting challenge on.
To be successful as a Product Administrator, you will have/be:
• Passion for Fitness
• Skilled in Microsoft Excel
• Experience of CRM Systems
• 2 years Administrator experience

The Perks:

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. You’ll have a dedicated Manager and a supportive wider team to really set you up for success.
Also, to reward your hard work you’ll get:
• Complimentary VA health club membership for you & a buddy!
• Discount on loads of Virgin products & services.
• 33 days holiday (including bank holidays)
• Birthday bonus day off (in addition to your annual leave)
• Health & dental care

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