We have a fantastic opportunity for an experienced Receptionist / Customer Service Assistant (CSA) to join the team out of our client – ACCA in Queen Street, in creating a first-class front of house service on a part time basis.
Your Key Accountabilities will include:
Set high standards for both the visual image of all areas within the office and the services delivered to them
Be the first point of contact for the general public and all levels of staff, including external contractors, suppliers and VIP visitors either face to face or by telephone.
Management of visitor booking system and ensure all meeting room are clean, tidy and maintained throughout the day.
Assist in maintaining the security of the site, through monitoring staff access and validation of visitors and contractors, along with checking staff car parking
Support the team in maintaining and updating records, files and logbooks including Lost Property, Restricted key lists and transport delivery and collection information where required
We are looking for to already working in a similar role with a professional attitude and appearance along with the ability to think on your feet when faced with various situations.
You will have solid written and verbal communication, coupled with excellent organisational skills, able to use MS office proficiently and have hands on experience with office equipment such as Printers and video conferencing facilities.
Alongside this you will ideally already have NVQ / SVQ in Customer Services Level 1-4 with additional certification in office management an advantage.
The role is 30 hours per week cover the 12:00 till 18:00 shift – Monday to Friday, along with covering each other during holidays, etc.
A bit about us.
Wates Group is one of the largest and most successful family-owned private construction, development and property services companies in the UK.
Within the Group, Wates Facilities Management (FM) is part of Wates Property Services, and we are one of the UK’s leading providers of planned and responsive maintenance and facilities management services for both public and private sectors.
Working with over 85 customers across a range of industries and environments, nationwide, we use our engineering and technical excellence to deliver hard and integrated FM services to single and multi-site operations.
As a responsible and inclusive employer, we are proud to have been recognised for this through a range of accolades including gold accreditations with C2E (Committed to Equality) and Investors in People.
We offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers.