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Job Title: Receptionist
Contract Type: Permanent
Location: Kensington
Start Date: ASAP
Reference: Kensington267
Job Published: October 15, 2018 17:43

Job Description

Are you a people person with excellent customer service skills? Are you looking for a new challenge with an exciting and innovative brand?

We’re looking for a Front of House Host to be the welcoming face and engaging voice to our members. You’ll be there to assist with every enquiry and to ensure our members have an delightfully suprising visit, delivering a heartfelt service at all times.

Your job:

As Front of House Host you will be on the front line, representing Virgin Active as the face of the company.

Customer service; create a great first impression and provide a faultless representation of your Health Club
Support members attending classes & checking them into class
Product knowledge on group exercise to pass on to members & help answer any questions
Lead service touches for members after classes (Fruit, drinks and towels)
Effectively handle class bookings, payments and queries
Deal with member feedback, take ownership of the situation and escalate the issue where necessary
Opening and closing duties of the department, health & safety checks, and security of stock and cash handling are dealt with appropriately

Your commitment:

This role is Full time, working 40 hours per week. Flexibility is required to meet the needs of the business; specific shift patterns include 'earlies' (5.30am-2.30pm), 'lates' (2pm-11pm) and weekends between (7am-8.30pm).

What we can’t live without:

To be a successful Front of House Host, you’ll need to be smart in appearance and the finest ambassador for Virgin Active at all times. Underneath your well-groomed exterior should be an empathetic nature and the charisma to create an effortless rapport with our members in every interaction. 

Specific requirements of successful candidate:

Exceptional communication & organisational skills with the ability to remain calm under pressure.
Previous experience of working in a fast paced, customer facing environment.
Strong admin and computer skills, with the confidence to learn new systems & databases quickly.
The Perks:

Why not master your trade in a diverse and fun environment. We’ll support you in this great new challenge with coaching & development every step of the way. You’ll have a dedicated Manager and a supportive wider team to really set you up for success.

Also, to reward your hard work you’ll get:

Complimentary gym membership for you and a buddy
Discount on loads of Virgin products and services
30 days holiday (pro rata), plus bonus birthday day
Salary Finance – financial wellbeing
Tax free childcare vouchers scheme
Employee Assistance Programme
Pension contributions matched up to 5%