Creating better places to live, work and travel
We’re committed to creating better places for everyone. We take pride in making a difference, but also in being the difference: for the communities we serve, whatever the challenge, whatever the weather. By designing and consulting, building and maintaining, managing and investing in our country’s services and infrastructures we create better places to live, work and travel.
As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your well being. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. To bring out the better in you. To shine as a better team player or self starter. To help you commit to better each day, delivering whatever steps it takes, great or small, to create better places for
We believe that we are what we do.
It’s more than just wanting to do better.
At Amey we’re proud to be the better
What is the purpose of this role?
To work as part of a team, supporting other colleagues and successfully complete a variety of reception and administrative duties, in a timely and accurate manner.
What will this role involve?
Follow instructions from your manager, ensuring the correct company policies and procedures are upheld at all times.
To present a professional, courteous and helpful approach, delivering a high quality of customer service to the client.
To ensure that SLA’s are maintained, that complaints are minimal and that no breaches of contract occur.
To complete any training required and to take part in the training of other colleagues if required.
Complete administrative and telephony duties in an effective, compliant and timely manner.
Receive bookings of visitors and amend on a daily basis.
Issue/collect passes and arrange companions for visitors.
Provide information about site and facilities.
To utilise and maintain a variety of computer programs on a daily basis.
Follow a schedule of works but be adaptable to meet additional requests.
Ensure all equipment is checked before use, is fit for use, and that you are trained to use it.
Ensure health and safety requirements are followed as directed by management.
Maintain an awareness of confidentiality and data protection when working in sensitive environments.
Wear the uniform provided and ensure ID is carried at all times.
Comply with the extra security restrictions in place in some buildings.
Health and Safety conscious and helping Amey to achieve a safe place to work adhering to our Zero Code.
Ensure that you are knowledgeable concerning your duties and those of other colleagues in your team.
Work as part of a team, assist and support other colleagues when required.
Provide a high level of customer service at all times, resolving queries and problems to customer’s satisfaction.
Provide an efficient and quality service to clients and customers, keeping to SLA’s agreed with client.
Representing the company in a professional, informed and courteous manner.
Support the team to ensure that all works are delivered efficiently and economically in order to promote a profitable business for Amey.
Role Specific Requirements
This role involves extended periods of computer based duties, administration work, and is mainly desk based.
This role predominantly follows a Monday to Friday routine, with a 2 week shift pattern; 07:30-13:00 and 13:00-18:00 (alternating weeks).
This role will be based on the Amey Soft Services Contract and the main place of work will be MOD Abbey Wood.
What are we looking for?
Internal / External
Amey Operations team
Amey Support functions
Defence Infrastructure Organisation, Local Management
Defence Equipment and Support. Local Customer Representatives
Site Supply Chain Operatives
Skills & Experience Profile
· Previous piratical experience working as a Receptionist, including a good understanding of working in a busy, fast paced environment, data processing and prioritising tasks to meet tight deadlines.
· Ability to work as part of a team.
· Excellent customer service and communication skills.
· Good IT skills.
· Able to pass security screening.
· Significant experience completing on line administrative and reception duties.
· Advanced I.T skills
· Experience of operating in a security sensitive environment/and or previous SC clearance
Training & Qualifications
· Able to undertake training to meet the requirements of the role.
· Developed IT skills; Microsoft packages and other bespoke programmes.
· Trained and qualified in customer service skills
· Facilities accredited qualifications/ training packages completed