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Senior Applications Support Analyst

Job Title: Senior Applications Support Analyst
Contract Type: Permanent
Location: Leatherhead
Start Date: ASAP
Reference: WG366
Job Published: September 19, 2019 14:39

Job Description

We have an exciting position for a Field Tool Manager to come and join our IT Team based out of Leatherhead. The key focus of the role will be to promote the understanding and correct application of the Wates dynamic on-site inspection and recording system (Field Tool (FT) and the Field View (FV) App.


The main accountabilities include:


Provide support, training and information on the practical application of the FV at all levels in a variety of ways including informal workshops, trainings and coaching to raise awareness, compliance and to reduce risk of inadequate records.
Proactively advocate quality management (‘Constructing the Promise’) activities with Wates teams and supply chain to reduce mistakes, rework / recalls and defects
Lead the continual improvement of FT/FV capability, efficiency and functionality ensuring relevance to the businesses; which is informed by feedback from FT users, audit, compliance reviews, industry best practice and lessons learnt including principal contact with the specialist service providers and Wates IT.
Plan and lead compliance reviews (internal audits) in accordance with ISO 19011:2011 on the use and application of FT/FV. Through root cause analysis, identify trends and report findings to business leadership and Group to drive improvement

We are looking for you to have worked in a similar role and have a positive and engaging approach when working with internal and external stakeholders. You will have experience of coaching / mentoring, and ideally be a Quality Practitioner (PCQI) and / or IRCA trained internal auditor.


To be successful in the role you will be a self-starter and have good communication, listening, writing and analytical skills. You will also have the ability to organise and prioritise your own workload with the flexibility to travel nationally and stay away from home when required.


A bit about us:


Wates Group was established in 1897 and it is now one of the largest, most successful family-owned private construction, development and property services companies in the UK.


We employ around 4,000 people, working with a diverse range of clients and partners from across the public and private sectors. Our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow.


We offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. Learning and development activity is aligned with our business priorities and in 2018 we invested c.£1.5m in 6,546 training and e-learning days.


As a responsible and inclusive employer, we are committed to equality and proud to have been recognised for this through a range of accolades including gold accreditations with both Investors in People and C2E (Committed to Equality).


Our In-house Recruitment Team embrace diversity and are focused on finding the best people to join us here at Wates. Apply today and one of our team will be in contact.