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Senior Customer Advisor

Job Title: Senior Customer Advisor
Contract Type: Permanent
Location: Bristol
Salary: 22021-23836
Start Date: April 2020
Reference: 4232
Job Published: February 17, 2020 13:00

Job Description

Senior Customer Advisor x8
Do you want a job that is challenging, varied and rewarding? Being a customer advisor with Bristol City Council will give you the opportunity to positively impact the lives of everyone in the City. Our main objective is to help the people of Bristol access the services we deliver. 

We do this face to face through our Citizen Service Point, over the phone via our Customer Service Centre and through promotion of our online services. Some of the services we deliver include Waste and Street Maintenance, Council Tax and Housing Benefit, Landlord Services and Pollution Control.

Job Type
Customer Services
Working Hours
Full Time
Employment Type
100 Temple Street BS1 6AG
Pay Grade
£22,021 - £23,836
Not Applicable
Closing Date
Ref No
Person Specification
(PDF, 125.49kb)
Job Description
(PDF, 177.31kb)
Guidance Notes
(PDF, 249.46kb)
What we are looking for

Previous experience in a customer-facing or contact centre environment is beneficial. What is most important is a passion for customer services, as well as a positive attitude and commitment to delivering an excellent service.

If you have a desire to help and engage positively with people from all walks of life, then you can be instrumental in helping us achieve our goals.

We are currently recruiting for full time customer advisors; on a permanent basis.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation.

Some of what we offer:

A central location in a newly refurbished office near to Bristol Temple Meads station
Competitive salary & pension scheme
Generous holiday allowance
Flexible working hours
Training and development
Staff discount schemes
Reading the guidance notes before completing your application would be beneficial.
How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be successful in being shortlisted for interview, please submit an application which fully demonstrates how you meet each of the essential criteria as laid out in the Person Specification, this should be demonstrated in the ‘Further Information’ section of your application. Your application should fully evidence your education and training, along with your previous employment history. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, therefore please demonstrate how you can meet desirable criteria if you can.

The timetable for this recruitment is as follows:

Shortlisting: 25th – 28th February 2020
Assessment & Interview: 2nd-12th March 2020
Offer: 13th March 2020
Start Date: 14th April 2020
At Bristol City Council, we value having a workforce as diverse as the City we serve. We therefore welcome, develop and promote people from all sections of the community.

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